Lisa Bodell: Change Is a Choice
In this article, Lisa Bodell challenges the way we typically think about change. Rather than viewing it as a dramatic, all-or-nothing leap, she reframes change…
Thought Leader: Lisa Bodell
Are You Trusting Employees Or Just ‘Empowering’ Them?
By Chip Bell (original source Forbes)
“It’s against our policy,” has to be among the top ten show-stopping lines. It kills customers’ experiences, employees’ spirit and long-term relationships. But, I am getting ahead of myself.
I was working near Washington, D.C., and staying one night at a new hotel property of a large chain I frequent about fifty nights a year. This particular property was at a location just far enough from the airport to make renting a vehicle less expensive than taking a taxi or Uber.
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Erika Ayers Badan: 2025 In Review
I got a text the other night from my friend Erin letting me know that the year of the horse is in fact coming but…
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Dr. Sanjay Gupta: Why You’re Breathing Wrong
Chronic disease, anxiety, ADHD, and even the shape of a person’s face could be consequences of dysfunctional breathing. And most of us, it turns out, are doing it wrong – but it’s never too late…
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Are You Telling Your Customers The Whole Truth?
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Leading Your Frontline To Love Your Customers
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How to Lead “Mustangs”
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