By Chip Bell (original source Forbes)
“It’s against our policy,” has to be among the top ten show-stopping lines. It kills customers’ experiences, employees’ spirit and long-term relationships. But, I am getting ahead of myself.
I was working near Washington, D.C., and staying one night at a new hotel property of a large chain I frequent about fifty nights a year. This particular property was at a location just far enough from the airport to make renting a vehicle less expensive than taking a taxi or Uber.
Click here to read more
Anders Fogh Rasmussen on Putin and Ukraine
Anders Fogh Rasmussen, NATO’s secretary general from 2009-14, says the alliance should pledge to shoot down intruding Russian drones and fighter jets, while moving swiftly…
Thought Leader: Anders Fogh Rasmussen
Dr. Sanjay Gupta: Why Are So Many Young People Getting Cancer?
Cancer used to be something you worried about later in life — but not anymore. More and more young adults are being diagnosed, and doctors are…
Thought Leader: Sanjay Gupta
Josh Kraushaar: Hostage Deal and Ceasefire
Josh Kraushaar joined Hugh to discuss the deal for the release of the hostages and the ceasefire. Josh Kraushaar offers sharp, nonpartisan analysis grounded in…
Thought Leader: Josh Kraushaar
Are You Telling Your Customers The Whole Truth?
Thought Leader: Chip Bell
Leading Your Frontline To Love Your Customers
Thought Leader: Chip Bell
How to Lead “Mustangs”
Thought Leader: Chip Bell
