In this keynote, Kevin highlights the challenges of managing in the current climate and provides participants with a blueprint for organizational success.
Content:
Three keys:
- Customer Engagement: How to convert your customers into friends – customers leave, friends don't!
- Employee Engagement: How to tap into the innate creativity and potential of your staff. As technologies converge, employee engagement is a prerequisite for business survival and success.
- Realizing You: How to become a more authentic, effective manager
Customer Service Excellence could be your competitive edge in the marketplace. This keynote covers how to "exceptionalize" your service and boost your bottom line.
Content:
- The marketplace
- Excellence through understanding – profiling the customer
- Contact point analysis
- Setting standards
- Exceeding standards and "exceptionalizing" your service
- Action
In this sales motivation session, Kevin will highlight the many assumptions you can make about human behaviour. Based on these observations, Kevin shows how to dramatically increase your sales figures.
Content:
Eight assumptions about human behavior including:
- How people cannot lie successfully.
- Exploring the intimate link between our physiology (the way we look) and our psychology (the way we think). Knowing when to close or leave! How people crave attention
- How to excel in an Attention Deficit Society. A unique understanding of the power of listening from four different perspectives.
- How people like each other that are like each other. Building rapport by mirroring. How?
- How people buy experiences, not things.
- How and why you should "exceptionalize" your service.
- How you are the difference.
- Primetime: priming yourself for personal and business success. Action precedes excellence.
By modeling off past success strategies, participants will be able to silence that negative inner voice that says "I am not good enough" and move closer to achieving their targets.
Content:
- Childlike Wisdom - Success strategies that endure the test of time.
- The Power of Belief
- Magnetic Attraction – what happened when you made that major purchase in your life?
- Go for Gut: the wisdom of champions
- Mission Possible – infect customers with your energy and enthusiasm for your products. Note: people buy people, not products.
- Action
In this session, Kevin will show how to re-ignite your potential by changing your thinking. Remember, thinking precedes excellence.
Content:
- "I am the problem; I am the solution." – Starting point.
- What is your current thinking – are you fooling yourself?
- Conscious Incompetence to Subconscious Mastery – how?
- Personal Audit – Highlighting and disempowering limiting beliefs
- The power of focus
- Action
In this session, Kevin will provide participants with the exact goal-setting process he has successfully used to write bestselling books and build an international brand.
Content:
Goal-Setting Guidelines: The how-to of goal setting including new exercises that prove what you see is what you get!
The Goal for the 21st Century = the secret to a life less limiting.
- Prime Time: Exercises designed to internalise your goals/ dreams
- The First Step: Getting participants to set goals in all aspects of their lives.
In this leadership training session, Kevin will share with participants the challenges they face as leaders and the strategies they need to embrace in order to leverage personal and organizational potential.
Content:
- Leadership training first principle: start with yourself.
- Self Awareness is seen by Stanford Business School Advisory Committee as the most important attribute that a leader should develop. Kevin will bring you on a trip that will make you a more authentic and effective leader in challenging times.
- How to move towards conviction and congruence?
- Internal and External customer engagement – how?
- Creating Leaders at all levels – why?
- Developing a creative culture – how?
- Listening: 4 new perspectives
- Communicating in an attention deficit society.
- Diluting the ego and attracting mastermind alliances
- Leadership Language – going for gut
- Finding comfort and opportunity in discomfort
Around the world, fear of failure is the number one reason that stops people from setting up their own business. In this entrepreneurship session, participants will learn how to deactivate this limiting pattern and move towards achieving their dreams. Participants will be left with no doubt that they possess the resources required to take that next step - if they so choose. The session will also provide them with the tools required to walk the path of the entrepreneur.
Content:
- Eight assumptions about human behaviour: By understanding our internal and external customers, we can geometrically improve our rapport/sales/negotiating ability.
- Personal audit: Participants of the entrepreneurship session will complete a unique exercise that will highlight and help disengage limiting beliefs. As in all organizational challenges, identifying the problem is the challenge, not solving it. This exercise will allow individuals to find and floor their fears.
- You Got It! Exercises and anecdotes that will help dissipate the limiting belief "I am not good enough" that haunts many people. By identifying and mirroring off past success strategies, a new sense of self belief will be instilled.
- Crossing the bridge from inaction to action - the first steps.
Program Overview via Feedback:
Kevin's presentation generated an overwhelmingly positive response from our participants. A difficult subject matter was treated with great skill and sensitivity. We'll be back for more.
CEO West Cork Development Partnership
WCDL hosted an information day geared towards newly unemployed individuals in June 2009 in Mullingar. As part of the event we asked Kevin to be present and to do two sessions with attendees at the event. Both of these events were packed with almost 80 people attending and the feedback from the sessions was extremely positive from individuals and agencies present and was an important factor in the success of the day.
Assistant CEO, Westmeath Community Development Ltd
We engaged Kevin to speak to our entire workforce a number of months prior to the business closing. We were looking for an alternative means to invigorate people and to instill a positive outlook in an inherently negative situation. Kevin Kelly delivered. His sessions focused on job searching, self-marketing and self belief. Feedback was universally positive and an exercise we were delighted to have delivered to our folks.
Director of Operations, Boston Scientific
Content:
- Communication Excellence
Assumptions about human behaviour – understanding these will help build rapport with interviewers. People are very predictable by their nature – be prepared to be surprised.
How to create positive first impressions
The power of listening – three different perspectives
How to build a personal brand online and offline
The benefits of becoming an expert in your field
Effective resume/CV design – how?......more
- How to find, face and floor your fears?
Fear is learned, so it can be unlearned – here’s how!
Unique personal audit that will highlight and disengage fears
- Modeling off past success strategies
Many people are haunted by that inner voice that says, “I am not good enough.” In this segment, Kevin provides indisputable proof that we have the necessary resources to excel in our chosen path including childlike wisdom, magnetic attraction, flow and more.
- Creativity Corner
Leveraging the power of a crowd, Kevin brainstorms new ideas with the audience.
- Time for action – Goals
Getting people to cross the longest bridge in the world – the one from inaction to action.
- Questions and Answers
