Curt Coffman's mission is simple: an unending pursuit to challenge conventional methods of delivering a world-class customer and employee experience.  Having spent 22 years at the Gallup Organization and serving as its Global Practice Leader for employee and customer engagement, Coffman helps organizations understand the key characteristics of a positive, productive, customer-oriented work environment.

For the past decade, Coffman has presented to thousands of groups on the topic of creating great places to work and their impact on individuals, families, organizational growth and creating engaged customers.  He is the coauthor of one of the best-selling management books of all time, First, Break All the Rules: What the World's Greatest Managers Do Differently, now in its 40th printing.  Inspiring and energizing, Curt Coffman engages audiences and galvanizes them to put his powerful, practical insights to work for them every day.

SPEAKER TOPICS

Positive and energizing, Curt Coffman's presentations never fail to amaze, educate and entertain leaders, managers and associates.  Coffman regularly addresses audiences with his compelling message of change to create energy and strength for organizations in challenging times.   An inspiring and motivating speaker, Coffman engages audiences and leaves them charged to put his insights to work for them every day.  His presentation titles include:

• First, Break All the Rules: What the World's Greatest Managers Do Differently
• Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential
• HCAHPS- Why the Emotional Engagement of Patients Will Always Trump HCAHPS
• Connecting with Every Patient, Every Time
• Adopting effective Customer Strategies That Work
• Managing the Emotional Side of Employee & Customer Engagement
• Human Sigma - Managing the Customer/Employee Encounter
• Understanding and Managing Top Performers for Sustainability
• The Next Generation of Employee Engagement - EE 2.0^©